Bai Bua Policies



Consideration to Therapists


Please Note - Bai Bua Traditional Thai Massage offers Therapeutic Massage treatments only and we kindly request that our therapists be treated with respect. Should any sexual advances/requests be made to our therapists your treatment will be terminated immediately and you will be requested to pay for your booking in full.





Treatment Rooms


Our treatment rooms can accommodate couples. If you wish to share the same room with your partner/friend, please advise us when making your booking.


A shared room may not be available during busy periods if your booking is made at short notice.


To maintain a tranquil environment for our clients we kindly request that your mobile phone is turned off or silenced upon arrival. We also request that soft tones be used when speaking.






We supply all clothing that is required for our different massage treatments and sauna.





We welcome customers who walk in to make a booking but we can not guarantee that a therapist will be available immediately. Please try to book 12 to 24 hours ahead to avoid disappointment.


If you wish to have a particular therapist supply your massage treatment please advise us when making your booking.


Bookings can be made via our Website, email  or you can phone 02 62550902.





Late cancellations/re-bookings and clients who do not show up for a booking upset our planned schedule. We understand that you may need to change your appointment, but we kindly ask for 6 hours prior notice as a courtesy to our therapists and other clients.




Appointment Reminder


Due to an increasing number of clients forgetting their appointments when they book two or more days ahead we will now send a courtesy text message/email for your booking as a reminder. I you do not require the reminder service please advise the receptionist.




Arrival time

We recommend that you arrive 10 minutes before your scheduled appointment time if you are a new client as this will allow you time to complete the client information form.


Existing clients are required to arrive 5 minutes before booking time.




Late Arrivals

Arriving late may unfortunately limit your treatment time. Appointments will finish at the scheduled time to ensure the following clients are not inconvenienced.




Parking and Transport

There is ample street parking at Phyllis Ashton Circuit, and there is also alternate parking available at Nellie Hamilton Avenue and Strayleaf Crescent if required. It is only a one minute walk from the alternative parking locations.

A bus stop is also located within metres of our door and runs regularly on weekdays and weekend schedules.





Your comfort and privacy is very important to us. Our qualified therapists will always work within their scope of practice and only perform therapies that will benefit our clients. To ensure you receive the best treatment possible, please communicate any health concerns and personal requirements to our therapist when they attend to you.


We ask that you do not bring any valuables for your protection as we can not guarantee their security and can not accept liability for your property.




Payment Options


We prefer Cash Payment. We also accept VISA, MasterCard and Eftpos.

No Cheques accepted. Credit Card Surcharge Applies.

Prices are subject to change without prior notice.